CUSTOMER SERVICE

Phone: 905-832-7890

Fax: 905-274-5050

 
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At Eden Oak, we consider our relationship with you to be a partnership. We want to help you create your unique home. That is why we provide solid service through our after-sales service group. We want our partnership to bring you the satisfaction that comes with having your own high-quality home.

Our partnership with you begins with the solid construction of your home. Eden Oak has been involved in the building of over 30 key communities across the Greater Toronto Area. In Woodbridge, our “Vellore Park” project of 900 homes demonstrates construction and design excellence while providing superior value.

We continue our partnership with our generous warranty program. Our fully trained staff in our Customer Service Department will address your concerns promptly and efficiently. At Eden Oak, we place a high priority on your satisfaction.

Our partnership promises you a well-crafted home with flexible design features. This is brought to you by our team of skilled professionals, who are dedicated to your unique vision of your new home.

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Spring

Did you …

  • Check the eavestroughs and downspouts are clear of debris?
  • Check the roof for loose or cracked shingles, repairing as necessary?
  • Check the driveways and concrete walks for frost damage?
  • Plan landscaping and ensure that the ground slopes away from your home to maintain proper drainage patterns?
  • Re-seed the lawn, if necessary, and fertilize and weed as needed?
  • Check exterior caulking for air or water leaks, repairing as necessary?
  • Check for cracked weather stripping and replace where necessary?
  • Lubricate the weather stripping and door hinges as needed?
  • Clean exterior finishes and repaint as needed?
  • Check windows and screens are functioning properly?
  • Arrange for the annual air conditioner inspection?
  • Clean the humidifier and drain the water from it in preparation for the humid weather?
  • Clean or replace the furnace filter?
  • Check the hot water tank is working properly?
  • Check the attic for proper ventilation and signs of water leakage?
  • Inspect the basement or crawl spaces for signs of water leakage?
  • Check that the splash pads at the base of your downspouts slope away from your home?
   

 

Summer

Did you …

  • Check the roof for loose or cracked shingles, repairing as necessary?
  • Check the chimney for bird nests, loose mortar, and the condition of the draft deflector and cap?
  • Inspect doors, hinges, and weather stripping?
  • Inspect locks and clean with graphite, if needed?
  • Fertilize the lawn, if desired, and weed as needed?
  • Check for nests of carpenter ants or wasps around your home?
  • Inspect the driveway, repair any chips or cracks, and re-seal if needed?
  • Inspect the air conditioner, cleaning and oiling where necessary?
  • Balance the ventilation system for even distribution of cool air?
  • Air out a damp basement on dry sunny days?
  • Check the hot water tank is working properly?
  • Check the attic for proper ventilation and signs of insect invasion?
   

 

Fall

Did you …

  • Clean all debris from your eavestroughs and downspouts?
  • Check the roof for loose or cracked shingles, repairing as necessary?
  • Check the exterior air vents are not blocked?
  • Check windows and screens are functioning properly?
  • Check exterior caulking for air or water leaks, repairing as necessary?
  • Check weather stripping around doors and lubricate?
  • Drain the exterior water line?
  • Re-seed the lawn, if necessary, and fertilize and weed as needed?
  • Winterize your landscape and remove leaves?
  • Arrange for the annual furnace cleaning, replacing the furnace filter and humidifier pad if necessary?
  • Clean the humidifier and adjust the humidity level as needed?
  • Check the hot water tank is working properly?
  • Check the attic for proper ventilation?
  • Inspect the floor drain in the basement, or other unused drains, to ensure the trap is filled with water?
   

 

Winter

Did you …

  • Remove the snow and ice from roof overhangs and eavestroughs?
  • Check that snow does not accumulate around exterior vents?
  • Remove snow from around downspouts and ensure that they are not blocked with ice?
    Balance the ventilation system for even distribution of warm air?
  • Clean the furnace and ensure that it is working properly?
  • Inspect the humidifier and adjust the humidity level as needed?
  • Check the hot water tank is working properly?
   

© Eden Oak 2003