We're always looking to improve our customer service, and always working to go beyond the casual customer experience. People have flattered us with feedback:
I just wanted to let you and your staff know that we are very pleased with the customer service you have provided us. You're quick to respond to our needs and you fit us in at your earliest convenience.
While in for repairs, your staff are friendly, courteous, and they do their best to protect the items in the areas they are working. When finished, they leave as if they were never here. Everything is tidied. We feel it's important to give credit where credit is due.
We appreciate the work you do. Keep up the good work!"
I have bought two homes from Eden Oak in the Estate of Credit Ridges Brampton. I have to compliment you on the awesome team you have at the Brampton Office. Perry Horvat and Nadia excel in customer service. Both are very professional and helpful. We had a problem with our heating this Friday and Perry took ownership of the problem and had it resolved by Saturday.
Kudos to you for the service team you have in Brampton. It is truly a pleasure to work with them. I am in the Service Industry myself and understand the importance of having a focused and dedicated team which increases brand loyalty and willingness to return.
I will definitely recommend your company to my friends and family. Please do communicate this to both Perry and Nadia."
"Although we have been in our home for over six months now and we continue to love our Eden Oak home, it is refreshing to see an organization really step up to the value of committed customer service. You and Domenic have demonstrated that commitment to me and my family on every interaction we have had to date.
I would have no problem recommending the Eden Oak brand to anyone, and although we love our home and the Estates of Credit Ridge, if I were to think about buying another home in the future, I would certainly look to Eden Oak as my first choice in a future home."
"We would like to take this opportunity to express our heartfelt thanks to yourself for your very effective participation in choosing our new three homes.
Although we knew you for only a few weeks, we felt so comfortable dealing with you; you have given us trusted advice. We sincerely appreciate the time you spent with us while choosing our new homes and we appreciate your professional advice.
Your advice was very helpful since you gave us a new perspective on available opportunities.
Again, thank you so much for your help. We greatly appreciate the assistance you have provided us"
"I just wanted to send you a quick note of thanks which I hope you will pass along to your head office and construction office teams.
Last week, my family and I moved into our new home in the Estates of Credit Ridge. I think it's important for you to know that every Eden Oak employee I have dealt with during the purchase of our home has been nothing but fantastic to deal with. From Zina in the Sales Office to Ilana in the Design Studio, and your fabulous team in the Construction Office, Vince, Fernando, Teresa, Diane, Dominic and George. Every one of your employees has been professional, helpful, efficient and reliable.
I trust you know that your team is undeniably tremendous. I want to thank you, on behalf of my family, for entrusting such competent employees to assist us in our transition into our new home. Our two-and-a-half year wait was well worth it.
I hope you will convey our gratitude to your team."